Payment in full is due prior to shipment of items, and additionally, prior to beginning any work on custom orders.
Most items ship via USPS within 1-2 days of the date of purchase (Saturdays and Sundays excluded). Inclusion of insurance is at the discretion of the Shop. Please contact the Shop directly if you have any questions or special shipping requests. If you have purchased a custom crafted item, esoTERRAca will contact you with an estimated shipping time frame.
International Customers are responsible for any Custom's, Import, or additional Fees levied by your country. Please contact your local Custom's Office regarding any potential fees you may encounter. Any excess shipping fees will be refunded to International customers after your order ships.
Due to the magickal nature of the items sold, most items cannot be returned. Astrology and Divination Items, Custom Items, and Spiritual Items are NOT returnable. Jewelry and non-spiritual items such as gemstones may be returned. Please contact the Shop directly if you have any questions concerning whether an item is returnable.
No refunds or exchanges unless notified within 5 days of receipt of item that product was damaged during shipping, or that the item is unsatisfactory. BUYER IS RESPONSIBLE FOR RETURN SHIPPING COST. Refund will be made after return package is received. No refund will be provided for unreturned items, used items, shipping fees, or items with missing contents. If the item was significantly damaged during shipping, buyer agrees to provide photographs of damage for the purposes of filing an insurance claim with USPS.
No refunds on items which USPS has confirmed as "delivered". If your package tracking information indicates your parcel was delivered, but you did not receive it, please contact your local USPS office for further information.
European Union Customers Only: Customers residing in European Union countries have 14 days after receipt of their purchase to return an item for any reason. Please Note: All Custom Items and Digital Downloads are EXCLUDED from this policy and are non-returnable. Customer is responsible for return shipping costs. If you wish to return an item, please contact the shop for a model withdrawal form, and an estimate of return shipping costs.
All rough and tumbled gemstones, as well as smaller cut gemstones are natural untreated stones with no enhancements. Unless otherwise indicated, large carat weight cut gemstones (emeralds, rubies, sapphires, and yellow beryl) have been treated with an oil based color enhancement. This is a semi-permanent treatment which can be removed by soaking the stone in either standard rubbing alcohol or a clear liquor if desired.
esoTERRAca welcomes all inquiries! Do you need a custom crafted spell or herbal blend for a specific issue? Did you need it yesterday? or, Do you need a sizable quantity for an upcoming ceremony? Let us know how we can bring peace into your life, and every effort will be made to meet your needs. Email us at email@example.com